Technical Support Engineer 2
Canon USA & Affiliates
Welcome page Returning Candidate? Log back in! Technical Support Engineer 2 Location US-NY-Melville Company Canon U.S.A., Inc. Requisition ID 32747 Category Engineering Position Type Full-Time About the Role Canon USA in Melville, NY is currently seeking a Technical Support Engineer 2 (Engineer, Technical Support 2). The Technical Support Engineer 2 will work with the Strategy Service and Support for support for the Dealer Channel and other OPCO's.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact - Provides hardware or software technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex equipment
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- Provides support to customer/users where the product is highly technical or sophisticated in nature
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- Maintains ongoing dialog with global HQ quality management staff
- Provides open case escalation support and performs appropriate lab investigations
- Assists other department members with their escalated cases and quality assurance investigations
- Performs trend analysis on a Product Family level
- Analyzes potential issues and begins inputting information to Canon Inc database with Senior Engineer guidance
- Analyzes Canon Inc information and creates Canon USA documentation with Senior Engineer's guidance
- Leads Technical Transfer sessions
- Supports the material development for Technical Transfers
- Develops department documentation (Technical Publications, SMB, and performance reports) that is clear, concise and correct
- Provides ideas for field documentation
- Creates Technical Connection documentation
- Develops and designs products, systems or protocols in the medical device industry using advanced scientific knowledge
- Engineers are developing professionals, acquiring the skills and experience necessary to become fully proficient in the field of product or process development About You: The Skills & Expertise You Bring - Bachelor's degree in an engineering discipline required, plus 3 - 5 years of related experience, or a Master's degree in the field. *A note on degree requirements for this title: the term "engineering discipline" refers primarily to a degree in Mechanical, Software or Electrical Engineering, with additional consideration given to candidates who have degrees in Mathematics, Applied Mathematics, Applied Physics, Biology or Chemistry if they have attended recognized engineering schools or otherwise demonstrate sufficient knowledge of engineering skills
- Successful completion of at least one industry approved certification level (examples include A+, Network +, MCP, MCSA, MCSE, CNA, and CNE)
- Successful completion of Canon Silver level ATSP Certification
The company will not pursue or support visa sponsorship for this position.
We are providing the anticipated salary range for this role: $69,300 - $103,770 annually Company Overview About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
#CUSA
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This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact - Provides hardware or software technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex equipment
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- Provides support to customer/users where the product is highly technical or sophisticated in nature
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- Maintains ongoing dialog with global HQ quality management staff
- Provides open case escalation support and performs appropriate lab investigations
- Assists other department members with their escalated cases and quality assurance investigations
- Performs trend analysis on a Product Family level
- Analyzes potential issues and begins inputting information to Canon Inc database with Senior Engineer guidance
- Analyzes Canon Inc information and creates Canon USA documentation with Senior Engineer's guidance
- Leads Technical Transfer sessions
- Supports the material development for Technical Transfers
- Develops department documentation (Technical Publications, SMB, and performance reports) that is clear, concise and correct
- Provides ideas for field documentation
- Creates Technical Connection documentation
- Develops and designs products, systems or protocols in the medical device industry using advanced scientific knowledge
- Engineers are developing professionals, acquiring the skills and experience necessary to become fully proficient in the field of product or process development About You: The Skills & Expertise You Bring - Bachelor's degree in an engineering discipline required, plus 3 - 5 years of related experience, or a Master's degree in the field. *A note on degree requirements for this title: the term "engineering discipline" refers primarily to a degree in Mechanical, Software or Electrical Engineering, with additional consideration given to candidates who have degrees in Mathematics, Applied Mathematics, Applied Physics, Biology or Chemistry if they have attended recognized engineering schools or otherwise demonstrate sufficient knowledge of engineering skills
- Successful completion of at least one industry approved certification level (examples include A+, Network +, MCP, MCSA, MCSE, CNA, and CNE)
- Successful completion of Canon Silver level ATSP Certification
The company will not pursue or support visa sponsorship for this position.
We are providing the anticipated salary range for this role: $69,300 - $103,770 annually Company Overview About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
#CUSA
Posting Tags #PM19 #LI-AV1 #LI-HYBRID Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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