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The Role\: Technical Support Engineer

Provide general technical support for customers, particularly regarding technical information on products, and application information during the pre-sales & after sales process. Take ownership and ensure customer satisfaction before closing the request. Detect all opportunities to serve the customer while addressing customer support requests.

 

What will you do?

ESSENTIAL FUNCTIONS\:

To provide technical assistance (Offer Selection, Troubleshooting, Installation/Set Up, Documentation, Maintenance Support) to all internal and external customers across all of Schneider’s Business Entities, focusing on Home and Distribution, Industry, LV/MV products, and various other applications at the entry level through phone, email, and chat.Communicate effectively with customer to ensure a seamless experience.Collaborate with internal and external interested parties such as sales, operational excellences teams to ensure customer needs are met and to identify opportunities for product and service improvement.Assist other teams by providing the appropriate Schneider Electric part numbers to be offered to customers.Manage customer cases and escalate issues to senior technical support staff when necessary.