Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

As a member of the Global Content Support team in Flexera you will be a key contributor to collecting, curating, researching and validating customer discovered and market data that drives Flexera’s product portfolio and data platform.  Data is the fuel that drives customer value against enterprise wide technology assets and is key to bringing visibility to product normalization, license optimization, vulnerabilities, and open source.

Flexera has built the largest and most comprehensive repository of market intelligence on technology assets on the planet. We connect decision makers to the systems and information they need, by enabling a common data language and view across their business. The world’s largest repository of software and hardware asset, vulnerability, and open source data platform will unite the software industry, and strengthen the supply chain everyone depends upon.

We are looking for extraordinary Content support engineer that are organized, detail-oriented and curious to be a key contributor to the Flexera Data Platform. If you like doing online research, keep reading! The successful candidate will be responsible for conducting research, investigating and collecting data into a Content Database, according to specific rules and procedures. He/she will also be tracking the latest information from the IT market and several other vertical markets, and updating/maintaining a comprehensive reference catalog with the most up-to-date information.

This role requires strong skills in online research, with ability to investigate and collect specified information quickly and accurately.  People who have skills in process optimization, understand workflows, who can innovate, propose new ideas and realize incremental improvements, are of special interest to us.  

Responsibilities

Respond to external Customer and internal Sales, Product and Support requests to enrich our Data Platform with new content, according to our published SLA’sRespond to requests to investigate content related issues, identify root cause and remediateConduct research, investigate and collect data on software products from various sources and curate the data into the Data PlatformRelate data points from 3rd party vendors and product suppliers, and ensure consistency, quality and accuracy in our normalized databaseAdvise how data drives customer value, business use cases and decision makingIdentify, analyze, and interpret trends or patterns in complex data setsAbility to interpret data, analyze results using statistical techniques.Acquire data from primary or secondary data sources and maintain databases/data systemsTrack the latest information from the IT market and other vertical markets (Medical, Finance and Banking) and update/maintain a comprehensive reference catalog with the most up-to-date informationOperate with consistency, quality and accuracy in relation to our Content Operations standardsCommunicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requestsContribute to continuous improvement initiatives and update articles on our Flexera Knowledge BaseConfidently promote our team’s principles across the organization

Requirements

To be successful the Content support engineer will need to have some (if not all) of the following attributes:

Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition and release management, Discovery Tools and licensing terms.Familiarity with product taxonomy, categorization, lineage and lifecycle nomenclature (GA, EOL, EOS, Obsolete)Familiarity of software licensing including open source and vulnerabilities.Familiarity with SaaS, PaaS and IaaS and Cloud technologies.  Strong research skills, able to investigate, locate, and collect specific information quickly and accuratelyStrong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accuratelyComfortable dealing with huge amount of data and able to organize it according to specific rules and patternsDetermined and persistent self-starter in the quest to find the highest quality content, identify and solve content related problemsFamiliar with ticketing tools such as JIRAFirm understanding of process workflows and reporting techniques using Excel, Word and PowerPointKnowledge of databases, API’s, SQL, scripting languages and process automation is advantageousStrong interpersonal skills, a team playerStay plugged into emerging technologies/industry trends and improve upon existing skills, abilities, and practicesKnowledge of multiple operating systems and platforms.

The Following Personal Qualities Are Desired

Passionate about self-learning and active in the (local or online) tech communityHighly motivated with attention to detail and strong problem-solving skillsSelf-driven and prepared to go the extra mile when the team is up against itAchieves the right balance of confidence and respectAbility to communicate effectively and efficiently within and between teams

The Role Will Offer You In Return

An opportunity to be part of a truly global team, geographically dispersed across NAM, EMEA and APACThe scope to learn how data is central to enterprise asset management  A team which values trust and community

Exceptional candidates who do not meet some of the above criteria may be considered, if they have relevant alternative experience. Flexera is an Equal Opportunity Employer

Reimagining the way Software is Bought, Sold, Managed and Secured

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Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.