Boston, MA, US
19 days ago
Technical Support Engineer

 Zelis is hiring an Support Engineer in Boston, MA to join our rapidly-growing company! If you have a passion for solving problems with a focus on technology, this role is perfect for you. We seek a motivated and driven candidate to deliver a world-class experience for our associates. In this role, you will act as an advocate for our associates, advising on how to leverage technology to drive business value.  

Location: This position is located in Boston, MA and has been designated as a hybrid-office role. This role is required to be in the office at least 3 days per week.   

   

What you’ll do:  

Provide exceptional tier 2 deskside and remote support to Zelis users 

Provide installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals 

Troubleshoot remote/on-site network connectivity problems e.g., VPN  

Perform laptop imaging and configuration utilizing Intune Autopilot  

Configure mobile devices for Intune MDM/MAM  

Coordinate hardware warranty repair with vendors and external services such as Dell  

Creating and update technical documentation and user facing documentation where applicable  

Take ownership of small and large projects, working with various internal/external teams to accomplish goals  

Requirements 

Bachelor's degree in computer science, systems management, information systems, or 3+ years of experience in a related field, and/or applicable technical certificate   

3+ years of experience supporting enterprise-level end users with various Windows OS’s, Office 365, and other Microsoft family products 

Strong understanding and skills in SLA and KPI Management  

2+ years of experience handling remote VPN access technology, two-factor authentication and troubleshooting  

Experience supporting environments with VPN infrastructure  

Ability to distill complex information into easy-to-understand explanations to a variety of personnel, including the creation of Standard Operating Procedures 

Preferred Qualifications 

Knowledge of ITIL methodology   

Experience with A/V systems and troubleshooting  

Enterprise desktop support, Microsoft Active Directory, Entra, Intune  

Experience with supporting MacOS in enterprise environment  

Experience with MFA (DUO, Okta, MS authenticator)   

 

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.  

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

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