What you will do + Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations. + Logging and keeping detailed records of support cases + Prioritizing and managing open cases + Talking clients through a series of actions to help set up systems or resolve issues + Troubleshooting system and diagnosing and solving CEM hardware or software faults + Installing and configuring CEM AC2000 software applications & hardware + Writing technical Troubleshooting guides, user guides & product release notes + Delivering technical product training on hardware or software applications What we look for Essential + Degree in Computer Science or related subject or relevant industrial work experience. + Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience + Understanding of Linux including shell scripts + Understanding of SQL + Experience with Networking and troubleshooting servers/client machines + Experience of Virtual Platforms including Guest OS Installation + Experience installing and supporting Windows applications + Self-motivated to manage your own time independently and must be able to work as part of a team. + Willingness to travel Desirable + Experience in a customer-facing technical support environment + Experience in supporting custom software applications + Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems + Proficiency in any other European language #LI-Hybrid #LI-MO1