Qualitest is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Job Requirements:
•3+ years of experience in software or system engineering supporting developer tools and ecosystems.
•3+ years of experience with data collection root cause analysis.
•Experience in computer vision and or machine learning libraries - along with debugging SW failures.
•2-3 years of Python experience and expertise.
•ML and algorithmic/model understanding.
•Experience with SDKs and developer ecosystem tools.
•Previous experience working directly with Engineering teams to resolve bugs and improve SW performance.
•Strong problem-solving skills and ability to work independently.
Job Responsibilities(included but not limited to):
•Provide technical support for wearable devices used in research and dogfooding.
•Troubleshoot and resolve issues related to hardware and software components.
•Analyze frequent failures and suggest solutions to improve device or tooling performance.
•Create lasting solutions for recurring issues, including documentation for user support and engineering fixes.
•Maintain system documentation, including SOPs, known issues, and workarounds.
•Escalate non-standard issues to engineering and TPM teams using internal reporting tools.
•Debug errors and provide concrete bug fixes when possible.
•Collect data to verify device performance.
•Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved.
•Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting.
•Provide first-level support for all technical issues.
•Train new employees and lead team initiatives•Create and update documentation (training, processes, etc.).
Why QualiTest?
Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
Clear view of your career and progression with the company – Qualitest is growing massively and giving you the opportunity to grow with us.
Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.
Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
Never stop experimenting and learning with Qualitest Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more
Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
Competitive Salary of $115k - $125k.
Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
Intrigued to find more about us?
Visit our website: Qualitest Group
If you like what you have read, send us your resume and let’s start talking!