Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of our Products, Platforms, and Systems. TSEs respond to and anticipate technical needs, helping to maintain or accelerate our customers' development schedules and building customer loyalty as trusted technical partners. TSEs advocate for customers by recommending Platform and System improvements to R&D, sharing customer insights with sales, and ensuring NI is prepared to support new Products and Systems.

Our mission is to equip engineers and scientists with systems that accelerate productivity, innovation, and discovery!

Are you excited to help engineers and scientists solve tomorrow’s grand challenges? Do you thrive on that “aha!” moment when tackling complex problems? If you enjoy collaborating, sharing ideas, and fixing in a dynamic environment, we want you on our team! Join and help our customers achieve long-term success.

 

In this Role, Your Responsibilities Will Be:

Resolve Technical Issues – Troubleshoot and resolve customer issues during installation, implementation, or maintenance of NI products, escalating complex cases as needed. Maintain Customer Relationships – Act as a trusted advisor by understanding and anticipating customer needs, and building loyalty across all account tiers. Collaborate with Internal Teams – Work with R&D to address reliability or design issues and share customer insights with sales to identify new opportunities. Educate and Empower Customers – Provide guidance and training to customers to help them use and fix our products confidently. Capture and Share Knowledge – Use the Knowledge-Centered Service (KCS) methodology to create and edit articles, enabling customers to find solutions independently.
 

Who You Are:

You readily take action on challenges, without unnecessary planning, provides timely and helpful information to others across the organization. You follow through on commitments and make sure others do the same, build and deliver solutions that meet customer expectations. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

 

For This Role, You Will Need:

Bachelor’s degree in Engineering or Computer Science; preference for Electrical Engineering, Computer Engineering, or Computer Science. Proficiency in English. Knowledge of at least one programming language (LabVIEW preferred). Ability to travel up to 10% of the time.

 

Preferred Qualifications that Set You Apart:

Action Orientation: Proactive and results-driven, able to take initiative and make timely decisions to resolve issues efficiently. Communication: Strong verbal and written skills; comfortable explaining technical concepts to diverse audiences, whether one-on-one or in group settings. Problem Solving: Analytical mindset, integrating information from various sources to identify root causes and develop creative solutions. Technical Proficiency: Familiar with electronic circuit design concepts and basic electronic instrumentation. Adaptability: Thrives in a dynamic environment where tasks vary day-to-day, eager to learn and tackle new challenges. Teamwork: Collaborative and comfortable working closely with peers to achieve shared goals. Customer Support Experience: Experience in customer-facing roles is a plus, demonstrating empathy and responsiveness to customer needs.
 

Our Offer to You:

Competitive salary and comprehensive medical coverage. Growth and Development: Resources and opportunities to support your career growth and skill development. Flexible schedule for university courses and work-from-home policy.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. 

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. 

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.