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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for an engineer to support inquiries about Salesforce Industry Cloud (Industry Cloud) , which is specialized for each industry

Industry Cloud is a product that provides Salesforce products as standard functions that are subject to upgrades, with industry-specific user interfaces, logic and data models to meet the needs of customers in each industry.

Industry Cloud support engineers provide technical support for issues faced by customers using standard Salesforce functions as well as functions related to Industry Cloud-specific functions optimized for the industry . Technical support engineers are experts who lead customers to success. Our mission is to contribute to the growth of Salesforce by providing high technical skills and fast, courteous, and accurate support services to maximize customer satisfaction. 

In addition, the responsibilities include, but are not limited to, the following. Responsibilities

Assist with troubleshooting of standard functionality and customer customizations in Salesforce products

Establish and maintain technical expertise in assigned product functionality

Demonstrated outstanding analytical, troubleshooting, and problem-solving expertise

Maximize customer satisfaction by managing customer expectations and experiences

Active and ongoing participation in job-related training

Ability to effectively research, document and prioritize client issues utilizing internal tools and escalation teams as needed, as well as demonstrating effective time management skills in a fast paced environment.

Global support/Cooperation with development department

Multitasking and working efficiently under pressure

Creating and managing knowledge articles

Location: Hyderabad, India

Required Skills/Experience:

Deep understanding of Salesforce multi-tentant architecture

Bachelor's degree in computer science or equivalent experience

5+ years of prior experience in Technical Support and/or 3+ years with development experience

Demonstrated analysis, problem solving and skills troubleshooting expertise

Ability to effectively prioritize and escalate customer issues as required

Comfortable interacting with all levels of customer and SFDC management

Ability to multi-task and perform effectively under pressure

Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

Understanding of database concepts and data management (RDBMS) and SQL

Solid understanding of Object-Oriented design and core programming concepts

Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)

Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development

Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.

Skills/Experience:

Visualforce and Apex code experience

Certified Salesforce Developer (DEV401) (Mandatory)

Certified App Builder (Mandatory)

ADM 201 (Mandatory)

Certified Salesforce Developer

CRM domain knowledge

Previous experience with Salesforce.com CRM and its technologies

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