**Company description** Re:Sources is the backbone of Publicis Groupe, the world's third largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to more than 4,000 people serving a global network of prestigious advertising, public relations, media, health and marketing agencies. digital. We offer technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and deploys platforms, applications, and tools to improve productivity, foster collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive in a spirit of innovation that is felt around the world. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. **Overview** The Technical Support Associate is responsible for providing On Site computer and IT system support for employees in Colombia. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. **Responsibilities** **Issue Diagnosis & Problem Solving** + Analyze issues and formulate solutions. + Troubleshoot system, application, and hardware issues. + Use external information to research and resolve issues when needed. **Customer Support & Communication** + Ensure customer is updated on ticket progress. + Work locally or remotely with customers to solve problems. + Consistently update the ticket tracking system with status and fixes. + Properly escalate issues to necessary parties as required by System Administration. **System Maintenance & Support** + Perform routine system maintenance on laptops and desktops, including hardware-related tasks. + Perform backups and restores as needed. + Perform installation and configuration of software including operating system, patches, and 3rd party products. **Asset Management & Documentation** + Track computer assets according to organizational standards. + Utilize internal IT Knowledge Base to both provide and find solutions to known issues. **Qualifications** **Education** • Associate’s Degree or working towards one or a Bachelor’s Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required. • Working towards a technical certification (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+) Experience. **Experience** • Minimum 2 years of IT related experience. • Experience delivering IT solutions within a corporate and/or enterprise environment. • Experience working in a mixed Mac and Windows environment Additional Skills. • Experience in the Advertising and/or Marketing industry preferred. • Experience in centrally managed computer environments. • Experience supporting A/V environments not required but is a plus. **Skills** • Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems. • Intermediate to advance English level (B1+) is a plus.