**Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)** **2. If you already have a Candidate Account, please Sign-In before you apply.** **Job Description:** If you are looking to energize your career, now is a great time to join Broadcom. As a leading provider of Data Center Storage Area Networking solutions and products (specifically Brocade solutions and products), Broadcom helps organizations around the globe achieve their most critical business objectives. Today, Broadcom is extending its proven data center expertise across the entire network with future-proofed solutions built for consolidation, virtualization, and cloud computing. **Role Summary** : The Technical Support Engineer functions as a member of the Brocade Global Support organization and is considered a Brocade On-Site Engineer (OSE). The Brocade OSE role provides support and expertise for Brocade Premier Customers remotely and, at times, on site. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues. Candidates will work hand in hand with the Brocade Support and need to have customer-facing skills as they will be required to join conference calls or attend live troubleshooting sessions. Outside of the Monday through Friday, Brocade OSEs are expected to be available nights and weekends to assist customers with their projects when applicable (occasional weekend or overnight hours and on-call as required). **Main Duties** : The Technical Support Engineer will be a Brocade On-Site Engineer (OSE) and will provide assistance to an assigned Brocade Premier customer(s), through, but not limited to, the following activities, to help maintain a continued level of highly available operational performance: • Provide expertise in the design, planning and implementation of complex SAN infrastructures. • Participate with Brocade hardware refresh planning. • Assist in assessing the existing environment and mapping to new design. • Assist with migration planning • Remotely assist with change execution as needed. • Assist in implementing SAN management tools that streamline daily operations. • Advise on infrastructure reliability and management through the development of in-depth documentation and best practice methodologies. • Lead educational workshops to expand the knowledge and skill set of internal SAN designers and administrators. • Provide and review best practice recommendations for architecture, design, management and operation of the Customer’s Brocade infrastructure. • Support the operation and management of the Customer’s Brocade infrastructure. • Support the improvement of infrastructure monitoring and reporting capabilities based on the deployment of Brocade management software. • Assist in the delivery of Brocade technology proof of concepts. • Support the development and maintenance of infrastructure documentation relating to the Brocade infrastructure within the Customer environment. • Assess the Customer’s Brocade infrastructure and make recommendations on improvement and optimization. • Support the design or provide advice on Brocade solutions within Customer infrastructure projects. • Support the implementation of the Brocade technology solutions within the Customer environment. • Create and review SAN Health reports • Perform life cycle management reviews • Communicate with the Customer’s business units and vendors on issues relating to the infrastructure. • Participate in the Customer’s change management meetings for projects related to the infrastructure. • Checkout of servers running Brocade Software post remediation with mandated OS patching • Initial install/configuration of Brocade software products (SANnav, ASC-G, etc) covered under the maintenance, unless otherwise specified by Customer • Upgrades to Brocade software products (SANnav, ASC-G, etc) covered under the maintenance, unless otherwise specified by Customer • Configuration of the FICON directors, initial and ongoing, and keeping configuration diagrams up to date • Discovery of the FICON directors for SANnav **Desired Skills, Experience and Qualifications** : • BS degree in Computer Science/Electrical Engineering/Computer Engineering or equivalent work experience and 8+ years of experience in a senior client-facing role at a technology company; OR MS degree and 6+ years of experience • In depth knowledge of networking technologies and protocols, and specifically storage area networking (SAN) • Understanding of SNMP monitoring and management • SAN domain experience required. Brocade associate and professional certifications are desirable. • Must have knowledge on how to configure, manage and support (via command line) the following: logical switch creation and management, FCIP Tunnel creation, zoning, SAN Fabrics, FOS upgrades/downgrades, config backup/restore, snmpv3 configuration, MAPS configuration, understanding of longwave and shortwave optics, understanding of Brocade Support Link (BSL), PEX, FICON, IBM Global Mirror, PUTTY, and hardware assembly • Customer focused with a record of accomplishment of developing successful relationships with external and internal customers. • MS Office / Google Suite expertise. • Record of accomplishment of successfully managing complex IT projects. Ability to rapidly adapt and adopt to new technologies • Excellent customer communication (Verbal and Written), problem solving, planning and organization skills • Works cooperatively with others as a teammate to achieve results, build morale, and ability to work cross functionally in a rapidly changing organization. • Additional Language (Spoken business level) a plus • Successful implementations of current generation SAN products, especially Brocade products • Experience implementing and customizing monitoring tools and features in SAN products • Experience with Open SSL and certificate implementation • Experience with Linux and / or Windows server implementations **Physical requirements** : • Frequent use of mouse and keyboard • Frequent phone usage • Occasional lifting Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside the USA, please be sure to fill out a home address as this will be used for future correspondence. **Additional Job Description:** **Compensation and Benefits** The annual base salary range for this position is $107,000 - $171,000 This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. **Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.** **If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.** Welcome! Thank you for your interest in Broadcom! We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions. For more information please visit our video library (http://www.broadcom.com/videos) and check out our Connected by Broadcom (https://www.broadcom.com/support/resources/video-webinar-library?channel=5c9658f7c1d34eca91c6cc16178e5b1b&video=7d72b04ea50046a394e682fab640ce20) series. Follow us on Linked In Broadcom Inc (https://www.linkedin.com/company/broadcom) and Broadcom Software (https://www.linkedin.com/company/broadcomsoftware/) .