As the Technical Support Engineer, you will be accountable for providing support to the Sales engineers, consulting Customers on products and solutions, interacting with the Customer's technical services, preparing technical and commercial proposals.
We look forward to seeing your application!  

In this Role, Your Responsibilities Will Be:

Preparation and execution of technical and commercial proposals, calculation of the cost of products in accordance with the price list, indication of the cost of equipment in the technical and commercial proposals based on the discount agreed with the sales engineer, in accordance with the company's policy; Calculation of delivery times taking into account the production terms; Interaction with employees of the regional sales offices of Emerson, the planning department, the department for the purchase of related equipment at the stage of preparing the commercial offer; Explanations to the Customer the details of proposal and making adjustment based on the comments; Good technical knowledge and application of the range of supplied equipment and services and work with technical documentation (technical data sheets, operation manual, catalogues), price lists; Analysis of customer requests, clarification of details on contacts, technical information, questionnaires, etc. with sales engineers or customers, if required; Preparation of orders for placement in production and work in CRM systems. Who You Are:   You are the first to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of customers (Communicates Effectively). You hold self and others accountable to meet commitments (Ensures Accountability). You build strong customer relationships and deliver customer-centric solutions (Customer Focus). You consistently achieve results, even under tough circumstances (Drives Results).
  For This Role, You Will Need: Experience in areas related to the selection of instrumentation and automation min 2 years. Higher technical education Understanding the principles of operation and application of field equipment (pressure sensors, temperature sensors, level gauges); Knowledge of English at Pre-Intermediate and above level (for interaction with manufacturers, work with documentation and specialized software, etc.); Confident PC user of office programs;

Preferred Qualifications that Set You Apart:

Professional certifications that confirm your technical expertise and experience in automation and control filed strongly preferred.  Deep professional understanding of sales & supply chain processes is strongly preferred.  Experience in working as technical support sales is preferred.  Proven experience in effective customer relationships is ideal.
 

Our Offer To You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.