Technical Support Engineer Job Category: Engineering & Cloud Location: Canada - BC - Remote Copying... **Meet Our Team:** _This is a remote role; applicants must reside in the Mountain or Western time zone in_ **_Canada_** _to ensure alignment with our team's working hours._ We are a team of talented and dedicated support engineers to directly interact with Pegasystems’ global clients in support of new and existing products, including the industry leading Pega Customer Decision Hub (CDH) product. **Picture Yourself at Pega:** In this role you will interact with customers and partners at the senior levels. Acting as a trusted advisor in support of Pega technology. You will work to gain insights and understanding of our customer needs and diverse technical solutions. Our customers are the largest and most successful in their respective industries. You will be helping them derive real world business advantages and increase adoption or Pega products. **What You'll Do at Pega:** • Support Pega customers and Pega partners and deliver technical solutions • Learn Pega technology • Work with Engineering and Application teams to research responses to well qualified challenges • Work on low-code Pega platform (Customer Decision Hub) • Provide exceptional customer relationship management. • Work with field engineers to assist on-site teams in resolving complex issues • Become a subject matter expert in product functionality and use to drive customer-based Solutions **What You've Accomplished:** You enjoy technical diversity and problem solving. You are client centric and derive satisfaction when you solve complex software issues for Clients, Partners and Product teams. • 2+ years of product support, development, or troubleshooting • Solid understanding of Object-Oriented Technologies is preferred (i.e., Java) • Experience with one of the databases: PostgreSQL, Oracle, MSSQL, UDB or DB2 • Knowledge of application servers (Tomcat)- helpful • Strong analytical and problem-solving skills • Ability to identify, propose and implement Solutions • Excellent customer relations skills and organization skills • Ability to work in a flexible, team environment, independent thinker, but good team player • Demonstrated effective oral and written communication skills **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company **_\#LI-KH2_** Job ID: 21598 **Inclusion and Diversity –** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all.. We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you! As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity