Job Title: Technical Support Engineer
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team. In this role, you will provide technical support to customers, interfacing with engineering, commercial, and quality teams as necessary. You will be responsible for supporting motor, generator, control, and related systems within various energy environments including nuclear, power plants, pulp & paper, and refineries. You will also create and process warranty claims, resolve service requests, and promote strong customer relationships. Your role will include analyzing field data, recommending corrective actions, writing and editing service reports, and organizing inspection, analysis, and disposition of returned equipment, parts, and materials. Additionally, you will serve as a liaison between the sales force, customers, users, and factory, providing technical information and assistance.

ResponsibilitiesProvide technical support to customers, interfacing with engineering, commercial, and quality teams as necessary.Support motor, generator, control, and related systems within energy environments such as nuclear, power plants, pulp & paper, and refineries.Create and process warranty claims.Resolve service requests effectively and promote strong customer relationships.Analyze field data, recommend corrective actions, and write and edit service reports related to warranty work.Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and materials.Serve as a liaison between the sales force, customers, users, and factory, providing technical information and assistance.Perform other duties as assigned by management to meet business needs.Essential SkillsB.S. degree in Electrical, Industrial, or Mechanical Engineering.1+ year of recent experience in an engineering or technical support role.Demonstrated sense of urgency to affect timely response and resolution to customer requests.Strong oral and written communication skills.Proven ability to effectively deal with difficult customers.Demonstrated project management skills, including direction of technical and non-technical staff and customers.Ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.Additional Skills & QualificationsProficiency with SAP, MS Outlook, Word, Excel, PowerPoint, and Project.Physical ability to travel freely within facilities.Work Environment

This is an onsite role based in northeast Minneapolis, with the expectation to be in the office 3-5 days per week. The role will involve a blend of office and factory work as needed.

Pay and Benefits

The pay range for this position is $31.25 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Mar 6, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.