Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations Communicate effectively (both verbal and written) with our customers and internal stakeholders Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly Contribute to internal and external knowledge bases Collaborate with your team to identify bugs and escalate to next-level support Communicate well with different audiences (developers, technical and non-technical users)

What you must have

Bachelor’s Degree in Computer Science or equivalent At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets Capable of troubleshooting client and server-side code

Any of the following is a plus

Experience with other programming languages: PHP, Python, Ruby, Node JavaScript, iOS or Android development experience Experience building applications using iOS, Android or Javascript Conceptual understanding of the principles of good software design

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