Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Workday Extend Support Team is a unique team that has evolved to support all aspects of the Workday Extend product as well as our customers using it, which includes developer support contacts. The team is focused on providing excellent customer satisfaction and ensuring successful go-lives for our customers using the Workday Extend platform to build new and exciting apps.

Información sobre el equipo
El equipo de soporte de Workday Extend es un grupo único que evolucionó para dar soporte en todos los aspectos del producto Workday Extend, así como a los clientes que lo usan, incluidos los contactos de soporte para desarrolladores. El equipo se enfoca en ofrecer una excelente satisfacción al cliente y asegurar el éxito de los lanzamientos a los clientes que utilizan la plataforma Workday Extend para crear aplicaciones nuevas e interesantes.

About the Role

Do you have what it takes to continuously provide outstanding developer support? We’re looking for a Developer Support Engineer to focus on providing a superior experience for developers working with the Workday Extend platform. As a member of the Workday Extend Support team, you’ll work directly with our Engineering, Product Management, Documentation and Evangelism teams to create a compelling developer experience for our customers and partners.

In this role you’ll be responsible for answering developer’s questions and driving product and documentation improvements that directly translate to a better developer experience. If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you!

What Will You Do All Day...

 Respond to developers' technical support requests and feature-related questions via our ticketing system and Developer Forum.    

Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.

Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.

Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.

Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.

Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.

Have fun!
 

Información sobre la función

         ¿Tiene las condiciones para ofrecer soporte excepcional a los desarrolladores de forma continua? Buscamos ingeniero de soporte para desarrolladores que se enfoque en ofrecer una experiencia superior a los desarrolladores que trabajan con la plataforma Workday Extend. En el equipo de soporte de Workday Extend, trabajará directamente con los equipos de ingeniería, gestión de productos, documentación y evangelización para ofrecer una experiencia excepcional a los desarrolladores, tanto en el caso de los clientes como en el de los partners.

          

         En esta función, deberá responder a las preguntas de los desarrolladores e impulsar mejoras en los productos y la documentación que se traduzcan directamente en una mejor experiencia para los desarrolladores. Si desea formar parte de un equipo en crecimiento con la oportunidad de ampliar e influir en el producto, esta función es para usted.

          

         ¿En qué ocupará su día?

●      Responder las solicitudes de asistencia técnica de los desarrolladores y las preguntas relacionadas con las características a través de nuestro sistema de tickets y el foro de desarrolladores.

●      Contribuir a la definición y evolución de las metodologías, normas y mejores prácticas de Workday Extend para soporte y entrega de productos.

●      Identificar las necesidades de los desarrolladores y cultivar una relación con ellos para crear una experiencia atractiva en la plataforma Workday Extend.

●      Gestionar los problemas técnicos y de producto, así como los escalamientos, y ofrecer el máximo nivel de satisfacción a los desarrolladores.

●      Escribir código de ejemplo, artículos técnicos y aplicaciones de referencia sobre algunos de los casos de uso de nivel básico a intermedio utilizando nuestros kits de desarrollo de software y nuestra plataforma.

●      Participar en el foro de desarrolladores para fomentar el crecimiento de la autoayuda en la Comunidad de Desarrolladores de Workday.

¡Que lo pase bien!     

About You

Basic Qualifications

3 to 5 years of Programming experience in one or more of the following: REST/JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.

3 to 5 years of experience providing technical support for enterprise software applications

Other Qualifications

Experience in debugging code issue utilizing stack traces

Understanding of OAuth flows

Excellent verbal, written and interpersonal communication skills

Empathy for developers and their development/learning process

Demonstrated creative problem-solving approach and strong analytical skills

Location: This position is based in the Workday Costa Rica office working in our flex model. The Shift is Tuesday - Saturday (8/9am to 5/6pm CST) OR Monday - Friday (12pm to 9pm CST)

Qué esperamos de usted

        Cualificaciones básicas

 ●      Contar con 3 a 5 años de experiencia en programación con tecnologías como REST/JSON, XML, Java, JavaScript, Node.js, React, Ruby o Python. 

●      Contar con 3 a 5 años de experiencia en asistencia técnica para aplicaciones de software empresarial.  

         

        Otras cualificaciones

 ●      Experiencia en depuración de problemas de código a través del análisis de los stack traces.   

●      Comprensión de los flujos OAuth.

●      Excelentes habilidades de comunicación oral, escrita e interpersonal.

●      Capacidad para comprender a los desarrolladores y su proceso de aprendizaje y crecimiento.

●      Enfoque creativo demostrado para la solución de problemas y gran capacidad analítica.    

 

Lugar: esta posición se encuentra en la oficina de Workday en Costa Rica, con modalidad de trabajo flexible. El turno es de martes a sábado (8/9am to 5/6pm hora estándar central) O de lunes a viernes (12pm to 9pm hora estándar central).

Postúlate con una versión en inglés de tu CV. Gracias.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!