Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Technical Support Engineer (f/m/d) in Service Operations for Advanced Therapies EMEA to ensure customer satisfaction with our Interventional X-ray (Angiography) systems.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Your tasks and responsibilities:

You will act as key technical expert, supporting solutions for Sensis systems, our advanced solution for interventional cardiology and electrophysiology.You will diagnose, troubleshoot, and resolve complex system issues - remotely and in collaboration with service engineers on-site.You will support cases primarily across the EMEA region, with occasional involvement in APAC and the Americas through our “follow-the-sun” support model.You will help international field engineers during live troubleshooting sessions and provide clear, actionable recommendations.You will conduct detailed preliminary analyses and create strategic action plans, including spare part recommendations.You will leverage our knowledge base and diagnostic tools to carry out remote system evaluations.You will work autonomously while working with global teams, escalating to Fleet Care when needed.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/products-services 

Your qualifications and experience:

You have a completed bachelor’s degree in the field of electrical, mechanical, medical engineering or a comparable field.You have several years of working experience in field-based technical support of complex medical systems.Applicants with a completed technical vocational training and further qualification with additional work experience in this field are also highly appreciated.You possess good knowledge of IT systems, networking, and troubleshooting in clinical environments.You are certified and have good knowledge of Sensis systems.Experience with Artis systems or related platforms is a plus.

Your attributes and skills:

You have excellent communication skills and are business fluent in English, in order to communicate with different stakeholders appropriately. Further German knowledge is an advantage.You approach problem-solving with structure, initiative, and sharp analytical thinking.Complex challenges don’t intimidate you; You’re quick to understand, assess, and act.You are open to travel internationally (approx. 10%) and adapt easily to different settings.Professional demeanor, a flexible mindset and a strong focus on customer satisfaction complete your profile.

Our global team:

Siemens Healthineers is a leading global medical technology company. 71,000 dedicated colleagues in over 75 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.

Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is Cornelia Listringhaus.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.