Job Purpose or Objective: Technical Support Engineer 2's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer 2 will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resource.

Primary Tasks:

1. Applies company policies and procedures to complete routine tasks. 

2. Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests. 

3. Contributes to and follows detailed instructions for defined processes on most work. 

4. Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support. 

5. Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs. 

6. Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment. 

7. Create and maintain knowledge base articles to aid in problem resolution. 

8. Provide intermediate troubleshooting across stage, test, and production environments. 

9. Provide intermediate technical support to internal stakeholders escalating work to internal IT teams when necessary. 

10. Other duties may be assigned by management

Requirements:

Associate's degree in computer science or equivalent education, relevant certifications.  Intermediate experience supporting various operating systems.  Intermediate experience supporting desktop and server environments. Intermediate experience creating automation for installations, configuration changes, and system management.  Intermediate experience troubleshooting pre-deployment and post go-live issues.  Ability to prioritize and execute tasks in a high-pressure environment.  Two years of related work experience.  About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week  Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.