JOB TITLE: Technical Support Engineer DEPARTMENT: Retail, Operations REPORTING TO: Regional Service Manager LOCATION: KSA **PURPOSE OF POSITION** To provide a professional first technical point of contact for the customer. Diagnose fault-related cases. Manage field service technicians to meet performance objectives. **KEY RESPONSIBILITIES** _·_ _Applying GVR HSE policies, and accountable for the technician’s commitment_ _·_ _Track and report HSE activities for the team monthly_ _·_ _Manage day to day plan for maintenance calls_ _·_ _Track in-scope / out-scope maintenance activities_ _·_ _Manage spare parts replacement & warehouse management._ _·_ _Tech support for GVR partner on ground_ **_·_** _Manage new installations_ **_POSITION RELATIONSHIPS_** **_Internal_** _·_ _Team Leader / Service Manager_ _·_ _Project office_ _·_ _Engineering_ _·_ _Other internal Gilbarco AFS departments_ **_External_** _·_ _Oil companies_ _·_ _Sub-Contractors_ _·_ _Branded Marketers_ _·_ _Commercial and private use clients_ **_·_** _Government & Municipalities_ **_MEASURES OF PERFORMANCE (INDICATORS)_** **_Leading_** _·_ _100% HSSE compliance._ _·_ _98% Calls completion monitoring within stipulated & tracked SLA’s._ _·_ _100% Feedback provided to service desk with in stipulated SLA’s._ **_·_** _100% Support of all teams, within your region_ **_Lagging_** _·_ _First time fixes are achieved above 95% of all there calls attended to in the month._ _·_ _Compliance around product standard work requirements, to ensure quality at all time._ _·_ _100% housekeeping is maintained across all site, projects and company assets._ _·_ _An above normal level of professionalism and integrity._ _·_ _Importance on been punctual at all times, with an aim at achieving 100% planned response time._ _·_ _100% Accuracy, completion and submission across all paperwork and audits submissions_ **_PERSONAL QUALIFICATIONS & EXPERIENCE_** **_Education/Achievements_** **_R_** **_equired_** _·_ _Engineering degree (electronics and communication, electrical is preferred)_ **_Preferred_** _·_ _Diploma in Electrical/Mechanical/Electronics Engineering_ **_Experience/Knowledge_** **_R_** **_equired_** _·_ _1-3 years working experience within a service-based industry_ **_Preferred_** _·_ _Forecourt maintenance experience is a plus_ **_Specific Skills_** **_R_** **_equired_** _·_ _Proven logical problem-solving skills_ _·_ _Basic IT knowledge_ _·_ _Good leadership skills_ _·_ _Proficient computer skills_ _·_ _Accuracy, efficiency and reliability are key skills_ _·_ _Ability to communicate quickly and effectively both written and verbal_ _·_ _Driving license is a must_ **ROLE SPECIFIC COMPETENCIES & BEHAVIOURS** **Customer Driven** · Gains insight into customer needs. · Identifies opportunities that benefit the customer. · Builds and delivers solution that meet customer expectation. · Establishes and maintains effective customer relationships. **Collaborative** · Works cooperatively with others across the organization to achieve shared objectives. · Represents own interest while being fair to others and their areas. · Partners with others to get work done. · Credits others for their contributions and accomplishments. · Gains trust and support of others. **Inclusive** · Seeks to understand different perspectives and cultures. · Contributes to a work climate where differences are valued and supported. · Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results. · Is sensitive to cultural norms, expectations, and ways or communicating. **Accountable** · Follows through on commitments and makes sure others do the same. · Acts with a clear sense of ownership. · Takes personal responsibility for decisions, actions and failures. · Establishes clear responsibilities and processes for monitoring work and measuring results. · Designs feedback loops into work. **Champions VBS** · Identifies and creates the processes necessary to get work done. · Separates and combines activities into efficient workflow. · Seeks ways to improve processes, from small tweaks to complete reengineering. · Is a simplifier, focused on cutting through complexity. · Prioritizes to the critical few – focuses on what matters most. **Self-Aware** · Reflects on activities and impact on others. · Proactively seeks feedback about shortcomings. · Admits mistakes and gains insight from experiences. · Knows strengths, weaknesses, opportunities, and limits. **Pioneering** · Comes up with useful ideas that are new, better, or unique. · Introduces new ways of looking at problems. · Can take a creative idea and put it into practice. · Encourages diverse thinking to promote and nurture innovation. · Anticipates and adopts innovative digital and technology applications. **Agile** · Learns quickly when facing new situations. · Experiments to find new solutions. · Takes on the challenge of unfamiliar tasks. · Extracts lessons learned from failure and mistakes. · Bounces back from setbacks and failure. Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide. Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Ourfive operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, MatcoTools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a betterworld. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail andcommercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’spioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.