Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.

Your main tasks:

Communicate complex information in a simplified and clear manner.Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.Understand and empathize with customers when interacting with a wide range of different personality types.Collaborate with product, program, marketing and engineering teams.Act as costumer voice and define and implement innovative solutions.Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

QualificationsAdvanced English level. Both verbal and written (B2 or higher)Full time availabilityAvailability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment.Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUSTBasic Understanding of supporting and using Windows and Linux operating systemsUnderstanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCsBasic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.Excellent communication skills: verbal, written, listeningUnderstand and empathize with customers when interacting with a wide range of different personality types.

Additional Information

This is a Hybrid position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.