We are seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions.

This individual should have solid technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager.

Key Responsibilities

Provide post-sale technical support to customers and partners Assess and document reported customer issues Formulate and communicate resolution plans Gather necessary information and resources Investigate and reproduce case scenarios Provide clear customer responses and document corrective actions