Are you excited by helping fellow engineers and scientists solve tomorrow’s grand challenges? Do you live for that “aha!” moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with fellow engineers about troubleshooting steps? Is having a diverse range of work to tackle in a given day a must-have in your career? If so, join our team and help Emerson’s customers achieve long-term success!

 

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure Emerson is ready to support new Products and Systems.
 

 

In this Role, Your Responsibilities Will Be:

Resolve technical issues for customers across all account tiers

Resolve customers’ single incidents during installation, implementation, and/or maintenance of Emerson products and platforms. Escalate complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction. Report design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. Identify new sales opportunities in support interactions and shares insight through sales channels.

 

Build customer proficiency for all account tiers through standard services

Educate customers through formal training and through technical support engagements. Guide customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

 

Capture and documents knowledge to enable self-service resolution

Learn and adopt Knowledge-Centered Service (KCS) methodology. Enable customers to self-serve by creating and editing Knowledge based articles.
    Who You Are:
You keep in touch with customers. You solicit both input and discussion. You become an early adopter.
    For This Role, You Will Need: Engineering degree, Bachelor’s of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science. English and French professional capacity Proficiency in one or more programming languages is required. (LabVIEW experience is preferred) Availability to travel up to 10% of time throughout France.
 
  Preferred Qualifications that Set You Apart: Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group. Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture. Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation. Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges. Collaborative – Team oriented with the ability to effectively collaborate with peers. Customer Support – Experience in customer-facing roles.
  Our Offer To You:
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.

Our flexible work from home policy allows you to make the best of your time, by combining home office days with collaborative experiences in the office so that you can personalize your work-life mix.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

Moreover, our employee resource group will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us. We are committed to providing an inclusive, open, and welcoming workplace environment for people, helping all to make the most of their professional potential.