Technical Support Engineer - SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

R&D Team Lead

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines. Each day, you will support more complex technical support cases. You will also showcase your expertise by contributing to customer satisfaction by executing support work according to customer expectations.The work model for the role is: hybrid #LinkedinResponsible for support of ABB ZEE600 and ABB Zenon products.Good understanding of the products and become subject matter expertRespond the customer on time while prioritizing the cases based on criticalityTake leadership in self-driven solution finding for customer issuesPropose innovative solutions for customer requirements.Collaborate well with the team, to share new learnings. Should have good communication skills to enable customer to solve issue at handAlign with assigned targets (time, cost, quality) and complete tickets. Demonstrates sound understanding and usages of processes and tools used to handle customer cases.

Qualifications for the role

\tBE / B. Tech Electrical or/Electronics and communication / Electronics and Instrumentation\tExperience : 5 to 10 years experience in SCADA commissioning or handling customer support\tGood to have: Understanding of protocols like IEC61850, Modbus and DNP and C#\tShould be innovative in nature\tShould have good analytical and problem-solving skills.\tShould analyse and provide estimation based on complexity of the tasks.

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry andinfrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors,motor control centers, as well as low-voltage switchgear for the ANSI standard marketsWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryIt has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning