Technical Support Engineer Supervisor - Commercial HVAC Job Locations US-TX-Richardson Requisition # 2025-47579 Category Sales Support Shift / Hours Regular Company Overview

WHO WE ARE

 

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

 

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

 

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

Job Description

WHAT YOU’LL BE DOING

 

As supervisor, the person in this position provides leadership to a team of technical consultants who are responsible for complex technical assistance to dealers, contractors and field sales personnel.  The supervisor may also handle escalated calls, but must spend at least 50% of time planning, directing and evaluating the technical consultants’ work.

Lead, evaluate and develop a team of technical consultants.Create and manage escalation procedures and ensure service levels are maintained.Define, measure and analyze key metrics to assess effectiveness of the overall support infrastructure.Identify and implement process improvements.

WHAT WE OFFER

 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

Competitive base salaryExcellent medical plans designed to support healthy lifestylesMental and financial health programsOutstanding 401k with company matchingEmployee stock purchase programCommunity involvement opportunitiesRobust employee assistance programAnd much, much more! Qualifications

WHAT WE ARE LOOKING FOR

High school diploma or equivalent experience required. At least 5 years related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.Advanced knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Excellent customer service skills, analytical ability, and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred. Capacity to serve as a Subject Matter Expert for the Technical Services Department. Strong presentation skills. Able to lead subordinates in order to meet schedules and resolve technical problems.

The Compensation range for this position is approximately $XXk - $1XXk and will be based on the candidate’s qualification, experience, and education.

 

WE VALUE DIVERSITY

 

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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