French-Speaking IT Support – 100% Remote (Poland)

We are looking for a French -speaking IT Support Agent to join our team! This is a 100% remote role, but candidates must reside in Poland. You will provide first-level technical support to end users, ensuring smooth workplace operations by resolving hardware and software issues efficiently.

 

Shift patters: 9am – 6 pm CET – shifts do not exceed 8 hours per day

Language: French & English

 

The Role:

Provide remote first-level support for end users' hardware and software Log and manage user incidents via phone, email, or ticketing systems Install, configure, and troubleshoot MFA (Multi-Factor Authentication) and VPN connectivity issues. Identify solutions or workarounds to technical issues Follow ITIL best practices for problem management and escalation Participate in testing, deployment, and stabilization activities Keep users updated on ticket status and resolution progress Provide basic end-user training on workplace services Ensure high levels of customer satisfaction and timely issue resolution Maintain support documentation and share knowledge with peers Escalate complex issues or outages when necessary.

 

What you will bring:

Fluent in French & English (written and spoken) Experience in IT Service Desk or IT Support roles Ability to Install, configure, and troubleshoot MFA (Multi-Factor Authentication) and VPN connectivity issues Strong understanding of IT infrastructure and workplace technology Knowledge of ITIL principles and best practices Excellent problem-solving and communication skills Ability to work in shift patterns as required.

 

 

Hurry & apply and become part of our growing IT Support team!

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