Location: [[mfield2]] ​​​​​Country: [[mfield1]] Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We’re here to better our world with biology. The technical support manager will be the Fresh Dairy Industry expert and responsible for the field technical solutions/trouble shootings within in category in China. The person in this role should understand characteristics of Novonesis Dairy products and all aspects of the applications. This role will work in close collaboration with the Application team, Marketing team and Sales team to deliver Novonesis solution and provide dedicated field technical service. In this role you’ll make an impact by: + Understand and carefully analyse customer’s technical requirement based on their process and recipes and offer standard products and solutions. Define and understand clearly the requirement and technical challenge cross it with our available products and provide solutions with the most practical approach. + Plan prioritizes and schedule technical support activities, work hand in hand with sales team to support the team to achieve budget by excellent technical service. Build/strengthen the partnership between Novonesis and customers. + Assist and guide customers to conduct excellent lab trials, pilot trials and in enlarged field plant trials. + In-depth dairy processing experience, independent trouble shooting capability. + Communicate closely with Application & Technical support manager and expert from abroad providing professional onsite auditing. + Assist and guide customers with accurate QC test when needed. + Collaborate with other commercial organizations in Novonesis on customer projects and opportunities. + Develop and maintain relationship with Customer Production, R&D, QA/QC people to better support dairy sales. + To arrange and provide customers documentations (product data sheets, trial results analysis, presentations on product + application introductions, promotion materials), under local language. + Train sales team/distributors/customer staff to better understand Novonesis products to get the full benefit of Novonesis solution. + Knows the players who offer competitive solutions, their features and benefits. + Understand fresh dairy market from technical aspect, provide technical insights which can benefit Novonesis business. Could our purpose be yours? Then apply today! Application deadline: Contact details: At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status. Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com (https://www.novonesis.com/en/careers) Not the right fit for you? Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.