Technical Support Officer II **General Information** Req # WD00077492 Career area: Customer Experience Country/Region: Hong Kong City: Hong Kong Date: Wednesday, February 12, 2025 Working time: Full-time **Additional Locations** : * Hong Kong **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** 1. GENERAL FUNCTION Report to the Assistant Engineer / Engineer / Unit Manager to carry out technical & operational duties of the unit. 2. MAJOR RESPONSIBILITIES • To play the role of duty supervisor in the absence of Engineer and Assistant Engineer. • To lead and supervise a team in providing the routine and corrective maintenance services for the VTS and MRCC • To lead a working team or work independently in carrying out preventive & corrective maintenance of dedicated electronic systems. • To implement projects for upgrading and enhancement of existing systems or for new requirements. • To assist in management of resources, such as store keeping and petty cash custody. • To assist in updating drawings, manuals, and other relevant records and documents for operation and maintenance. • To assist in maintaining equipment inventory and stock record. • To carry out technical support to operations staff and perform operational duties when required. • To perform such other duties as may be required. 3. JOB REQUIREMENT / QUALIFICATION • University Degree in a relevant or Company recognized discipline or equivalent; OR • Advanced Diploma / Higher Certificate in a relevant or Company recognized discipline or equivalent and at least 3 years of relevant experience in operating and maintenance of job related systems; OR • Certificate in a relevant or Company recognized discipline or equivalent and at least 4 years of relevant experience in operating and maintenance of job related systems; OR • Completed Form V level education in Hong Kong and at least 5 years of relevant experience in operating and maintenance of job related systems **Additional Locations** : * Hong Kong * Hong Kong