The mission:
The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.
 Responsibilities include:Diagnosing and resolving issues encountered by our customersProviding education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occurContributing to the end-to-end quality of the product by verifying fixes and advocating for improvementsWorking with the broader engineering team to deliver critical functionality necessary for the success of our customers.Coordinating and managing customer contact for critical product issues.Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the teamYou are a great fit because you are:A problem solverExcited to wear many hats and learn new technologiesPragmatic and methodicalA solid communicator and collaboratorA great teammateSomeone who favors execution over planning