**Introduction** A career in IBM Infrastructure means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. **Required technical and professional expertise** This job entails being able to install IT equipment in racks, running network cables, apply IP addresses, and basic Operating System and Firmware skills. Work is driven from a ticketing system to allow end users to request installs, fixes, or removal of IT equipment in a fast paced environment on a 75K sq ft Lab floor. You will be responsible for installing, repairing, debugging, connecting, moving, and removing Enterprise class IT hardware as well as making them available for remote users to be able to perform their development tasks. **Preferred technical and professional experience** * Need to have experience with installing, upgrading, and repairing datacenter class IT equipment * Need to know networking basics such as applying IP addresses and defining VLANs. * Working knowledge of Operating Systems such as Linux * Working knowledge of Microsoft Office to work with tools * Able to be able to safely lift 30lb (13kg) of weight. * Knowledge of SAN cabling and storage configuration