Technical Support Professional-AMS
IBM
Job Description:
• Involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
• Assist with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management
• Involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
• Assist with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management
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