Join a team recognized for leadership, innovation and diversity

Technical Support Professional

As a\nTechnical Support Professional, you are empowered to take ownership of tasks\nand be able to create an environment where you work to inspire customer loyalty\nand significantly enhance the overall Security Products Technical Support and customer\nexperience. It is essential you proactively anticipate customer needs and\nexpectations whilst maintaining a high level of professionalism with customers.

To join the\nteam, all you need is the right attitude to service excellence, good\ncommunication skills, and self-motivation with a great personality. The ability\nto work as part of a team is essential, as you will be supporting a team of\nAdvanced Engineers in a level 2 and 3 capacity.

Responsibilities:

1st line of support to\n Security Products Technical engineers and stakeholders over touchpoints;\n phone and e-mail.Manage and log\n requests on Security Products asset system Salesforce/ NEX.Issuing customers with\n literature that can support and promote self-help. Develop FAQ’s,\n Technical Tips, and ‘How-To ’videos on Hardware and Software applications\n to achieve KCS maturity.Data collection\n through Salesforce/ NEX.

Experience/Qualification:

Experience of working\n in a Customer Service environment.Excellent problem\n solver with a methodical and consistent approach to their work.Computer literate – MS\n Office, specifically Excel and Outlook.Technical background\n either from IT, electronics or Security Products perspective,\n including access control, alarm systems, and CCTV.High level of English and German.

We offer:

Competitive\n Salary regularly increased based on your performance.Enjoy\n 25 vacation days per year, plus extra days off for life's special events.Meal\n vouchers.Flexible\n benefits basket with monthly budget allocated (top up medical insurance,\n life insurance, pension, vacation/ cultural/ fuel vouchers).Medical\n Insurance Plan paid by the company.Equal\n opportunity statement

We are an equal opportunity employer and value diversity at\nour company. We do not discriminate based on race, religion, color, national\norigin, gender, sexual orientation, age, marital status, veteran status, or\ndisability status.
We will ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.

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Additional InformationJOB ID: HRD254605Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)