**Job Title:** Technical Support Representative - Supra Systems **Job Description:** We are looking for a detail-oriented and customer-focused **Technical Support Representative** to join our **Supra Systems** team. This **on-site position** involves providing inbound technical support for electronic lockboxes and access keys in a fast-paced call center environment. **Compensation:** + **Hourly Pay Rate:** $17.00 + **Schedule:** Full-time (40 hours per week) with potential for overtime. + **Hours of Operation:** 5:00 AM - 7:00 PM, seven days a week. **Key Responsibilities:** + Provide technical support via phone for electronic lockboxes and access keys. + Multi-task by using various tools and screens to resolve customer issues efficiently. + Document calls and determine resolutions based on customer needs. + Apply established customer satisfaction techniques to ensure positive service experiences. + Follow call-handling procedures to maintain consistent support within department guidelines. + Meet performance metrics related to call volume, resolution times, and customer satisfaction. + Support additional projects and skillsets as required. **Required Qualifications:** + Strong communication and customer service skills. + Ability to multi-task and navigate multiple tools/screens. + Proven problem-solving and technical troubleshooting abilities. + Ability to work on-site in an office call center environment. + Flexibility to work early mornings, evenings, and weekends when necessary. + Punctuality and attendance are essential for this position. **Why Join Us?** This is a great opportunity for individuals who enjoy working in a team-oriented environment and have a passion for delivering exceptional customer service. If you're looking for a challenging and rewarding role, apply today! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.