Qualifications: + Bachelor’s degree in a technical field or equivalent experience + 2 year course is also considered + 1-2 years job related experience + Must have an experience in BPO/IT or Shared Services + Must have great customer service orientation and communications skills + Punctual and good team player + Has a prior Technical Experience in BPO/IT and Shared Services + Experience in handling calls, emails and chat + Ability to adapt and multi-task to support incoming calls, email, chat, etc. + Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques + Ability to work with difficult customers and diffuse frustrating situations LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.