Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Responsible for supporting the fleet of PC’s, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.

Primary Responsibilities

Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenanceProvide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfactionMaintain system images using currently available imaging tools/techniquesBuild/prepare new system images for new hardware rolloutsReimage system with hardware failuresHandle warranty and non-warranty parts replacementsMaintain record of all repairs, shipping and equipment information in Service Desk ticketing solutionProvide 3rd level technical supportDiagnose and repair Windows Desktop softwareInstall software as requiredScan for and remediate security vulnerabilitiesRecommend proven vulnerability remediations for application to broader audienceMaintain asset list of retired/recycled inventoryProvide updates to leadership on treads and/or recurring issues with hardware and software

Job Qualifications

Education:

High School Diploma or equivalent

Experience:

3 years of experience providing technical supportKnowledge of all major computer brands, their warranty processes and replacement policiesKnowledge of software, technologies, and applicationsExcellent verbal and written communication skillsStrong interpersonal skills

Working Days:

Shift and hours to be determined.

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverageShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 250+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).