We are seeking a detail-oriented team player who has a strong desire to help others and who can excel in a fast-paced work environment. As a Technical Support Representative, you will be responsible for answering incoming customer support calls and emails, troubleshooting ultrasound systems and accessories, processing Service orders, setting up shipments and returns of equipment, as well as other related customer service and technical support related tasks and needs.
Company OverviewFUJIFILM Sonosite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound, and an industry leader in ultra-high frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by a global distribution network in over 100 countries. Sonosite’s portable, compact systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care. For more information, please visit www.sonosite.com.
FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.
For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.
Job DescriptionEssential Job Functions:
Identifies and handles customer inquiries, resolves customer equipment issues and maintains customer satisfactionProvides customer focused support for technical issues and equipment complaints​Answer customer phone calls and emails for support requestsProvide/Coordinate the repair of returned equipmentTroubleshoot and isolate software or hardware faults to the PCBA levelCreate Service Requests documenting customer complaints and inquiries into company CRM following company guidelines and processesCompetencies and Qualifications:
Excellent problem solving and strong analytical skillsExcellent communication skillsExperience working with customers primarily via phone support and email environmentNetworking knowledge to provide basic network and connectivity troubleshooting /supportAbility to effectively and professionally convey written and oral communicationAbility to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customerExperience in documenting procedures into a CRMKnowledge and Experience:
Minimum two (2) years of experience in a Customer Service - Technical Support job position.A background in medical devices or general healthcare related support fields is beneficial but not required.High School Diploma OR General Education Development (GED) required.Familiarity and knowledge with Networking, Microsoft office suite, particularly Word, Excel and Outlook.Salary and Benefits:
Starting wage is $26.00/hr. Insurance: Medical, Dental & VisionLife & Company paid DisabilityRetirement Plan (401k): 4% automatic Company contributionFujifilm matches 50 cents for every dollar you contribute, up to 6% of your salaryPaid Time Off: You can accrue up to three (3) weeks of PTO in your first year of employmentPTO increases based on years of serviceEmployee Choice Holidays:Four (4) additional paid days off, based on date of hire in the calendar yearPaid Holidays:Eight (8) paid holidays per yearFUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
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EEO InformationFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (ffss-hr@fujifilm.com or (425) 951-1200).
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