At Labelmaster, we are way more than labels. We help both small and large businesses take the complexity out of moving and shipping hazardous materials to make the world a safer place. What are hazardous materials? They are things you deal with every day, like lithium batteries in cars and in computers, paints, varnishes, air bags, chemicals and more. And if they are shipped incorrectly, they can cause a lot of damage. How do we help the world become safer? We sell and manufacture new and innovative products, develop technology and consult for every industry – such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. While not too many people know about dangerous goods, we think it is really cool and we think you might have fun with us as we re-invent our ourselves and expand into new markets. **We are looking for an experienced Technical Support Representative who:** + Does not want to work in Corporate America + Wants to make a difference every day at work + Wants to have true work/life balance + Loves to learn new things + Has ideas on how to make things better **Benefits** + Health Insurance + Dental & Vision Insurance + Life Insurance + Medical & Childcare Flexible Spending Accounts + Education Assistance + 401(k) with Matching + Fitness Bank + Pre-tax Transit Program + PTO Bank + Paid Holidays + Volunteer Time Off + Referral Bonus Program + Competitive wage ($22-$26 hourly) + Remote/Hybrid schedule **Purpose** To provide support to users of Labelmaster Software products and services, support Product Development with customer feedback, customer insights and improvements, support Software implementations for larger-scale customer projects, support customer engagement and communications for Software releases, triage software subscription issues and limited remote-based IT and/or coordination with IT for Software team members. **Essential Functions & Principle Accountabilities** + Service Software support tickets for external customers + Support Product Development and Design with customer feedback, + Including BETA cycles and feedback management + Provide phone support to external customers + Provide email support to external customers + Provide chat support to external customers + Provide walkthroughs of our software + Teach regular classes on software use + Provide DGIS onboarding services and data entry + Produce customer support articles and media (Knowledge Base) + Change management for support content and media + Support internal software applications and automation projects + Self-learning and Peer skill sharing **Education/Training/Experience** + High school diploma, GED or equivalent experience required + Advanced degree in technical fields preferred or equivalent experience + 1+ years of Technical support experience preferred + 1+ years of CRM experience required + 1+ years of API support experience preferred Technology + Proficient with all computer based skills required (Typing, MS OS, MS Office suite, CoPilot, etc.) + Proficient with support CRM solution workflows, such as ticketing and SLAs required + Some proficiency with API support tools preferred (e.g. Postman, SoapUI) + Some proficiency with software API languages preferred (e.g. XML) \#zip EEO Employer – Veterans and IWD are strongly encouraged to apply Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.