We are immediately hiring a technical support representative and interviews will be held next week! The role is hybrid in Scottsdale. If you have experience providing technical support on products then we want to hear from you! Required Qualifications: + 3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms + Excellent verbal and written communication skills + Proficiency with Windows operating systems, mobile devices, and cloud-based solutions + Strong analytical and troubleshooting skills + Proficiency with Microsoft Office Preferred Qualifications: + Fluency in multiple languages + Passion for helping people and solving problems + Self-driven with the ability to work independently + Experience in a firearms environment + Ability to articulate technical information to clients with varying IT knowledge Secondary Skills (Nice to Have): + Networking skills + Excellent customer service + Fluency with technology Job Description What to Expect (Job Responsibilities): + Troubleshoot and resolve technical issues related to various products and software + Build and maintain subject matter expertise of all company products and solutions + Assist customers through multiple communication channels + Report bugs and trends to stakeholders for process improvement + Provide first-class technical support to customers #prioritywest Pay and Benefits The pay range for this position is $27.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.