Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Primary Functions

Manages and supports IAM/OE Technical Support Calls and ensure resolution ofthe issue in a timely mannerAbility to researches, diagnoses and troubleshoots and resolves the issues to the clients’ satisfactionMaintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder

Daily Operations

Handles IAM, OE, ESItronic Calls & EmailsESItronic License DeploymentESItronic Remote TroubleshootingCDB Compliance (Real Time Documentation of Interactions)C4C Documentation (OE)XMS update, deploymentOE Remote TroubleshootingBosch Warranty System ProcessingMyBCS Primary SupportBosch Motorsports Inbound SupportMazda VCM Support Hotline Report 85% 2. Weekly/ Monthly Tasks 10%Bosch Warranty System Quality MonitoringBWS Turnaround TimeADHOC Tasks

 

Qualifications2 to 3 year technical support experience in automotive industry or anyrelated industryBachelor’s Degree in Information Technology and/or AutomotiveHas basic to advanced understanding of OBD2Preferably with SAP experienceAdvanced knowledge on Microsoft Office and generate reports, if neededExcellent communication skillsTeam Player, able to sit well with the team and customersKeen attention to detailsGoal and result orientedAmenable to work on a hybrid set-up

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.