Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Five9 Technical Support Representative German Speaking
Overview of Job Function:
The Technical Support Representative will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. The TSR will provide support to customer on all five continents, through various channels via email and phone, using the German and English Language. The ideal candidate strong customer service skills background preferably in a call center environment.
Principal Duties and Essential Responsibilities:
Minimum Requirements:
Graduate of any IT courses or equivalent work experience as a Technical Support Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.) Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model. Excellent verbal and written communication skills in both German and English. Willingness to work varied hours based on business needs. Experience working across cultures. Knowledge of contact center operations. Independent self-starter possessing excellent time management skill.Preferred Requirements:
Understanding of Contact Center concepts and software like Performance Management, Workforce Management, Knowledge Management, Quality Monitoring, etc. Possess strong technical skills preferably in a technical support or customer service role. Experience in technical writing and documentation Basic knowledge of Network troubleshooting. Knowledge of hosted solutions (SAAS).Company Benefits:
Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)#LI-MB1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.