What We Need: This role will carry out general administrative and support functions for the technical support services group. What You'll Be Doing: + Research part numbers requested by customers for field team. + Enter, proof and track all machine part, accessory and service-related orders + Communicate with Sales & Tech Support team and or customers to verify all information is correct and clear up any missing information or inconsistencies on orders + Review open order report & Held order report - work with internal team to release or complete orders + Respond to Customer and Sales Team requests for information such as part and service quotes, tracking information, call tags, credits and re-bills - work with internal departments to process + Contact customers for collecting payment information + Manage the tracking and return of warranty parts + Create dispatch requests for install and orientations and other onsite service requests. What You Will Need To Be Successful: + High School Diploma required, college preferred. + Analytical thinking, good written and oral communication skills, excellent at multi-tasking and time management. + Ability to read, analyze, and interpret general business documents. Ability to + respond to common inquiries or complaints from customers, managers, or members + of other departments. + Able to calculate figures and amounts such as units of measure, discounts, interest, commissions, common fractions, decimals, proportions, percentages, area, + circumference, and volume. + Able to solve practical problems and deal with a variety of concrete variables in + situations where only limited standardization exists. + Able to interpret a variety of instructions furnished in written, oral diagram, or schedule form. + Able to define problems: collect data, established facts, and draw valid conclusions. + Proficient personal computer skills, including email, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc. About Us: Who we are: Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike. In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program