The Role:

To support the rapid growth of our business, we (AGS, a Bentley Systems Co.) are seeking a Geophysics Support Specialist to provide hands-on geophysical technical support for our users around the globe. 

 

As a member of this team, you will provide hands-on geophysical technical support to ensure that customer inquiries are handled professionally, efficiently, and in a timely manner. The assistance you provide customers will range from license administration issues through to geoscience solution specific issues focusing on Seequent’s AGS suite of geophysical applications – primarily Res2DInv, Res3DInv, Workbench, and SPIA.      

In this role, you will have the opportunity to:

Contribute to the delivery of a world class service support facility which provides timely, effective, and professional Education and support to all our users. Help customers achieve resolutions to their problems, primarily by email and remote sessions. Analyze and triage tickets to help prioritize issues as they come in and ensure they are routed to the correct escalated resource. Assist in the creation of Self- Help content such as quick start guides, learning paths, and On-Demand Training materials. Collaborate with the escalated technical staff, sales, and development teams to establish suitable service levels for Seequent’s internal staff and customers.

 

To be successful in this role, you should have:

A bachelor’s degree in Geophysics, or related Geoscience discipline, with a post-graduate qualification highly regarded. 2-4 years of experience in a geoscience related or application support role. Highly developed customer service skills Education or work experience with Seequent/AGS Electromagnetic (EM), Resistivity and Induced Polarization (IP) Geophysics products, or equivalent commercial geophysical products is an asset. Proven analytical, trouble-shooting, and problem-solving skills with a focus on quickly identifying and resolving customer issues. Passionate, driven, and motivated to work in a highly technical environment. An aspiration to grow your career as part of an awesome team.

 

Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Aarhus based, you will have opportunity to work with colleagues from across the globe.

If you join the Seequent family you will enjoy a fast paced and dynamic environment, exciting challenges, and a variety of tasks. You will have access to ongoing professional development opportunities, and we offer market competitive salaries. So, if you want to help us continue our growth and success while having the opportunity to exercise your passion and expertise, then we would love to hear from you.

Our new Aarhus office is centrally located in downtown and easily accessible by public transit or car. Located in Mindegade we are close to the harbour and “Åen”, the stream going through the centre of town. Grocery stores, restaurants, cafes and shops are right nearby. Leverage our training and development to advance your skills, and progress your career. There are plenty of opportunities to build social connections with a diverse range of individuals, including our annual Hack Yeah! innovation event. Competitive compensation, reviewed regularly, plus the option to join our RRSP and Employee Stock Purchase Plans. We offer our employees a Global Employee Referral Program, providing a personal bonus, as well as Seequent donating to an environmental tree planting organization.