Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

This position is an initial 24-month fixed term full time position. You will receive healthcare benefits, PTO, 401k, holidays and sick time.

As a Technical Support Specialist 2 on the Molecular Diagnostics team you serve as the primary support liaison between Roche and our customers. You will be responsible for independently providing phone/online support and managing resolution of complex technical issues involving Molecular laboratory equipment usage, software and diagnostic applications for products such as cobas 6800/8800 and cobas 4800. You will be responsible for tracking and maintaining records in accordance with Roche Quality and FDA requirements. In addition to technical problem resolution, the technical support specialist is also responsible for the overall success of the company through interactions that develop and promote loyal business relationships as well as serve as a technical resource for internal sales and marketing partners. 

The Opportunity:

The Roche Support Network Customer Support Center serves our customers on a 7 day/24-hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis.

Must be able to follow troubleshooting and documentation procedures and be able to apply themselves to understand technical and scientific material.

Ability to develop a working knowledge of complex regulatory requirements and associated risks and apply them in a quality manner to your work.

Ability to capture pertinent information in a written format in a concise, clear manner for both documentation and internal communication purposes.

This is a remote based role.

Who You Are

You hold an Associate Degree (or equivalent military).

Preferred Requirements

Bachelor's Degree or Associate's Degree in medical or STEM, or equivalent field service or CSC experience. 

Previous experience in a Molecular laboratory

The expected salary range for this position based on Indianapolis, IN is $45,600.00 - $84,600.00/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below. 

Benefits

Are you ready to apply?

Relocation benefits are not eligible for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.