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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. 

 

Ready to build a career? It’s time to look at Taylor. 

Your Opportunity: Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN! In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge.

Your Schedule:

1st shift; Full-time, 40 hours/week; Monday - Friday, 8am-4:30pm

Your Responsibilities:Provide timely and accurate information to customers by phone and emailProvide basic technical support to clients via email, phone, or other methodsDemonstrate flexibility in working with the personal and stylistic differences of internal and external customersPerform tier 1 and tier 2 troubleshooting steps before escalating issuesContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experienceVerify new features within our test environment meet the defined requirementsAssist other departments as needed

You Must Have:High school diploma or GEDAttention to detail and accuracyAbility to work independentlyEffective time management skills and the ability to prioritize multiple competing tasksAbility to communicate effectively through written and oral communication in a courteous, professional and timely mannerAbility to offer solutions based on knowledge of computers and the applicationAbility to document and communicate technical issues and solutionsAbility to solve problems and think laterally (solving problems through an indirect and creative approach)

We Would Also Prefer:

1+ years of experience in the field or in a related areaSecondary education, preferably in the IT field

About Taylor Corporation 

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. 

The Employer retains the right to change or assign other duties to this position. 

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.