Vitalant is seeking a detail-oriented Clinical Laboratory Technical Support Specialist to enhance and streamline clinical lab operations through quality oversight, innovative solutions, and project management. This role is pivotal in advancing patient care and team efficiency by leading the development of new procedures, supporting system integrations, and offering critical expertise in lab management software. Working within a collaborative environment, this position empowers clinical staff, contributes to cutting-edge project initiatives, and aligns with Vitalant’s commitment to quality and compliance.
Our comprehensive total rewards support you, your family, and your future with:
Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks
As the Clinical Laboratory Technical Support Specialist, you will get to:
Lead all technical support activities in clinical laboratories, including process improvements, training, and system management, to ensure operational efficiency and team alignment. Collaborate with cross-functional teams (such as operations, IT, and HR) to drive process change, improve service delivery, and support ongoing projects. Manage the development and revision of SOPs to ensure compliance with regulatory standards and quality practices across clinical services. Oversee project implementation across departments, conducting cost-benefit analysis, resource allocation, and outcome evaluations for both short- and long-term projects. Evaluate and implement new methodologies, devices, and software configurations that support clinical and biotherapy services and enhance operational effectiveness. Support ongoing training and competency development, working with stakeholders to ensure staff are proficient in all quality and technical areas.Bachelor’s degree required.Understanding of CLIA requirements for High Complexity Testing required.Familiarity with electronic document control, Quality Management Systems (QMS), and Computerized Maintenance/Environmental Monitoring Systems (CMMS/EMS) in medical/scientific industries preferred.Current knowledge of relevant federal, state, and local regulations required.MT or MLS (ASCP), CHT, or equivalent certification/licensure preferred.Experience
Five years of related experience requiredThree years in a clinical laboratory preferred.