Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Global Service and Aftersales team and bring your passion and talent to work.

 

Technical Support Specialist

 

Männedorf, Switzerland

 

Your contribution

As a Technical Support Specialist, you will play a crucial role in supporting our Product Support & Training Department Team and contributing to the overall customer experience. Your responsibilities will include providing expert assistance to customers by diagnosing and resolving technical issues, ensuring minimal downtime and disruption for the user.

 

Responsibilities

Provide timely and effective support to customers on a global level

Building strong relationships with customers by providing empathetic and professional support

Serve as a liaison between the customer and the software and hardware specialists’ team to troubleshoot system problems and resolve issues

Document cases and customer interactions using the Ticketing Tool

Administrative tasks in SAP

Collaborate and communicate with cross-functional teams

Other tasks and responsibilities as assigned

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Your background

We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.

Bachelor degree in Computer Science, Electrical Engineering, Biomedical Engineering, or a related field Strong analytical, problem-solving, and interpersonal skills Be patient, empathetic, and have excellent customer service and relationship building skills Proficient in MS Office applications, such as Outlook, Word, Excel, PowerPoint An ability to communicate and collaborate well with people Have good administrative and organizational skills Excellent written and verbal communication in English Aptitude to learn and understand new and emerging technologies

 

What makes working at Tecan unique

The chance to make it count and to have an impact on the world of tomorrow

Working in an international and diverse environment The chance to grow your career within the company Feel empowered by our strong and unique company culture Comprehensive compensation and benefits package

 

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

 

We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).