Career Opportunities: Technical Support Specialist (34492) Requisition ID 34492 - Posted - Sargent Manufacturing Company - Architectural Hardware Group - USA: Connecticut (New Haven - 110 Sargent Dr) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Mid-senior level - Travel Required: 0%-10%  Job Description Print Preview Are you a talented Engineer with a knack for product support, project management, and analytical thinking? Join our global team and take your career to new heights! We're looking for a customer centric Support Specialist to lead product support and project management initiatives supporting the Access Egress Hardware Group at ASSA ABLOY. As a key member to the Electro-mechanical Access Control Team, you will strive to ensure top-notch customer satisfaction and an exceptional customer experience in every interaction. This position will sit onsite full-time New Haven, CT. What you will be doing + Lead and oversee project initiatives, ensuring alignment with organizational goals. + Track and evaluate project performance to guarantee timely delivery and adherence to deadlines. + Compile and present comprehensive project status reports to management and stakeholders. + Administer and manage employee access requests efficiently. + Deliver monthly reports on customer support statistics, highlighting key performance indicators. + Prepare detailed reports by collecting, analyzing, and summarizing data to inform decision-making. + Undertake additional duties and projects as assigned to support team objectives. + Enhance data collection and management processes for improved accuracy and efficiency. + Generate precise wiring diagrams based on customer-provided hardware schedules. + Provide exceptional technical support to customers via phone, email, chat, and remote assistance. + Deliver prompt and accurate feedback to customers, ensuring their satisfaction and resolution of issues. + Maintain detailed records of escalated cases, including actions taken, customer interactions, and resolutions achieved, using MS Dynamics. What we are looking for + Bachelor of Science Degree in Computer Engineering, Computer Science, Information Systems, or a related field is required. + Seeking a candidate who excels in building partnerships both within the team and with our customers. + Demonstrates excellent customer relationship and interpersonal skills. + Exhibits a strong attention to detail in all tasks. + Proficient in using the Microsoft Office Suite (PowerPoint, Excel, Word, etc.). + Possesses working knowledge of project management software such as MS Project, Jira or Confluence. + Ability to work effectively within a team environment. + Capable of working under pressure and making decisions to achieve project objectives. + Strong analysis, critical thinking, and problem-solving skills. Preferred Skills + Technical understanding of Electro-Mechanical and/or Electronic Access Control products preferred. + Experience in reviewing technical content preferred. + Access control, WIFI, Network and Lock Hardware Industry experience preferred. What we offer We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. + Continuous professional development opportunities and an environment that fosters internal growth and mobility. + Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k + Generous holiday schedule and paid time off to refresh and recharge. + Employee pricing on our products and discount programs for travel, entertainment, and more! We review applications regularly, so don’t hesitate, apply today! #LI-VB1 We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.