Technical Support Specialist Alpharetta, Georgia **Onsite** Contract $26/hr - $29/hr Our client, **a premier North Atlanta-based organization in the education sector,** is actively looking for a **Technical Support Specialist** to join their team in **Alpharetta/Milton, GA.** This role is onsite so local candidates are required. *****This is a 6 month initial contract with potential for long-term extension or conversion based on performance***** In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. **This will primarily entail providing Tier II level support!** **Responsibilities** + **Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices** + Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time + Set up new devices, workstations, print stations, and assignments to default printers + Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software + Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel + Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes + Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification **Required Skills & Experience** + **5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)** + **Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal** + Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras + Experience using **SCCM** to create collections and push software + Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk + Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux) **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Jillian Reagan **Specialization:** Technical Support