**Job Title:** Technical Support Representative **Job Description:** We are seeking a skilled and customer-focused **Technical Support Representative** to join our **Onity Dial-In Support** team. This **on-site position** in Salem, Oregon, involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction. **Compensation:** + **Hourly Pay Rate:** $17.00–$18.00 (based on experience). + **Schedule:** Full-time (40 hours/week) with potential for overtime. + **Hours of Operation:** 5:00 AM - 7:00 PM, seven days a week. **Key Responsibilities:** + Set up and troubleshoot hardware and software systems, including working with SQL scripts, databases, and wiring diagrams. + Provide technical support via phone and email to end-users of Onity products. + Generate product replacement orders and resolve customer issues in a professional and timely manner. + Maintain knowledge of electronic products, billing processes, and database applications. + Accurately document all calls and follow established call-handling procedures. + Meet call volume and productivity goals in an inbound call center environment. + Support additional projects and skillsets as assigned. **Required Qualifications:** + Minimum of 1 year of experience in Technical Support, Call Center, or Help Desk. + Proficiency in basic IP networking and PC systems (Windows 7–10). + Experience with SQL database reading and editing (preferred). + Ability to read wiring diagrams and understand AC-to-DC conversion and grounding principles. + Strong listening, communication, and organizational skills. + Quick learner with the ability to grasp new technologies. + Must work on-site in Salem, Oregon, with flexibility for early mornings, evenings, and weekends. **Why Join Us?** This role offers an opportunity to develop technical skills and provide exceptional support in a collaborative, professional environment. If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.