Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to execute technical assignments. Each day, you will deliver technical solutions as per agreed timeline and standards using established solutions. You will also showcase your expertise by supporting the development of technical expertise solutions and services.The work model for the role is #LI -Onsite.This role is contributing to the to the Process Automation business in Energy Industries based in Bangalore, India.You will be mainly accountable for:• Support pre-sales technical queries, advising best-fit solution, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle status, etc. and to validate solutions, BOM generated by Partners, before order is placed.• Lead technical discussions along with Partners & their customers on ABB control system products and industry specific solutions such as Batch Mgmt. solutions, Water Solutions, etc., and own the offered solution.• Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered.• Provide technical guidance to new Partners on initial system configurations, controller configurations, graphic configurations, system sizing (servers/workstations/switches), etc.• Will be the first support contact for Partners. Assist Partners, to the extent remotely possible, taking accountability of the Product related technical issue & resolution of the same.• Liaise with Product Managers & L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there’s no local Partner support team in LD’s.You will join a high performing team, where you will be able to thrive.

Qualifications for the role

Must have hands-on project engineering experience with ABB Control System products either in System 800xA, S+ SCADA, Freelance DCS Having Industry specific experience with Batch mgmt. applications, Water solutions, F&B applications, and exposure to Digital offerings in OT space is a plus. Having international exposure, handling Customer/Channel Partner support roles, is a plus. Should be flexible to support geographies in different time zones other than India. Bachelor’s degree in Engineering

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactionsFor current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning