Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. In addition, there are two business segments with dedicated teams in Commercial and Operations; Major Projects and Escalators and Doors. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.
KONE's Global Spares Supply (GSS) plans, sources and delivers quality spare parts and maintenance materials to KONE frontlines and distributors across the globe. We stock over 60,000 materials across 4 distribution centers and fulfill over 600,000 orders per year. GSS plays a key role in enabling our maintenance business to achieve sustainable success with customers.
We are now looking for a
Technical Support Specialist
To take ownership of a role where the overall purpose is to support frontlines in fault finding and repairs for all kind of elevators in KONE services. In our global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. Being a field support expert truly allows you to use the full breadth of your service experience, technical knowledge, and skills.
Responsibilities of the role:
Technical support for KONE Frontlines and Global Spares Supply (GSS) teams at Electrification Category
Maintenance field support for KONE Frontlines on Electrification Category
Provide specialism for elevator maintenance document creation and maintenance
Cooperate with KONE product development and advanced field support specialists at KONE and key suppliers
Material identification support for Frontlines
Supplier suggestions for sourcing on technically challenging materials
Supporting life cycle management of spare parts
Supporting production of spare parts for contract manufacturers
We expect you to have:
Bachelor level technical or commercial degree
At least 3-5 years of work experience in elevator maintenance and/or technical support, as well as strong product knowledge
Knowledge of EMS (Electronic Manufacturing services) and PLM (Product Lifecycle)
Excellent teamwork and training skills
Ability to communicate fluently in Finnish and English
Good computer skills with mainly Microsoft applications and SAP, PDM
Customer focused mindset
Initiative attitude and drive to get things done
Good networking skills and a strong ability to interact and collaborate
Ability to work independently and initiatively
For additional information please contact Jan Mälton, Elevator Electrifications Senior Manager Jan.Malton@kone.com .
If you are interested in this position, please submit your application by 21st February.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers