Competitive compensation and benefit package including health, dental, and vision, employer paid life/disability, 401K with employer contributions and much more! | Minster, OH, USA | Services | Full Time Job Summary Nidec Minster Corporation has an immediate opening for a Technical Support Specialist. The primary role is to provide technical support to Minster customers and Field Service Technicians working in the field. This position acts as a liaison between Service, Sales, Engineering, Manufacturing, and customers as required. The ideal candidate will have hands on experience maintaining metal forming and ancillary equipment or similar type machinery found in manufacturing facilities. Job Responsibilities + Provide technical and maintenance support to Minster's customers with their metal forming equipment and Field Service Technicians. + Coordinate the commissioning of new and remanufactured metal forming equipment in customer's plants. + Coordinate and lead customer service projects from start to finish, which includes duties such as: + Complete work orders. + Coordinate all needed documentation such as prints, service manuals, service forms, etc. + Coordinate with engineering, sales, and operations staff as needed. + Customer follow up as needed. + Audit field service reports and resolve issues with the project. + Provide assistance to all service functions such as parts order activity, remanufacturing activity, etc. + Work flexible hours to support customer service needs. + Occasional travel to customer locations will be required. + Other job duties as assigned. Qualifications + Technical degree is preferred, but not required. + Specific knowledge of Minster equipment is preferred, and general knowledge of metal stamping equipment required. + Blueprint and schematic reading and comprehension required. + Knowledge of electrical/electronic troubleshooting and installation techniques. + Knowledge of performing mechanical press repair and/or mechanical knowledge of machinery repair found in a manufacturing environment. Must be able to trouble shoot mechanical issues. + Knowledge of hydraulics and pneumatics. + Represent Nidec Minster Corporation effectively in business and social situations as may be required. + Project management skills are essential. + Able to work effectively with minimum supervision. + Excellent oral and written communication skills. + Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) is preferred. Nidec Minster will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls. An equal opportunity/affirmative action employer, M/F/D/V